Highly motivated Microbiology graduate with a strong record of achievement in customer service, sales, and administrative roles. Proven ability to enhance customer satisfaction, drive sales targets, and streamline operational processes across diverse industries. Combines analytical problem-solving skills with exceptional communication to deliver measurable results and contribute to organizational success.
Customer Care Representative
Lagos, Lagos, Nigeria
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Summary
Managed high-volume customer interactions for a leading telecommunications provider, enhancing satisfaction and driving customer retention.
Highlights
Managed a high volume of inbound and outbound customer calls, efficiently resolving inquiries and providing comprehensive support.
Executed targeted churn prevention and offer calls, contributing to customer retention and promoting service adoption.
Resolved complex customer issues with professionalism, improving service quality and customer satisfaction ratings.
Telesales Agent
Lagos, Lagos, Nigeria
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Summary
Drove sales and facilitated financial services for a fintech platform by engaging customers and promoting product offerings.
Highlights
Handled inbound customer calls, providing detailed information on various financial products and services.
Persuaded numerous clients to take advantage of special offers and incentives, contributing to sales targets.
Assisted a broad client base in completing payments and accessing additional financial services, ensuring seamless transactions.
Credit Officer
Lagos, Lagos, Nigeria
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Summary
Managed financial transactions and mitigated risk by conducting thorough loan verifications and maintaining accurate records.
Highlights
Collected daily installment payments and savings from clients, accurately recording transactions in passbooks.
Conducted on-site loan verification visits to client's business premises, significantly reducing financial risk.
Processed and completed guarantor documentation for loan applications, ensuring compliance and due diligence.
Customer Care Representative
Lagos, Lagos, Nigeria
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Summary
Ensured operational efficiency and customer satisfaction by managing POS terminal functionality and addressing client complaints.
Highlights
Ensured optimal functionality of agent's POS terminals, minimizing downtime and supporting continuous service delivery.
Documented and escalated customer complaints, contributing to timely resolution and service improvement initiatives.
Empowered agents to consistently meet a daily withdrawal target of ₩50,000, supporting high-volume financial transactions.
Front Desk Officer/Cashier
Lagos, Lagos, Nigeria
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Summary
Managed front desk operations and financial transactions, ensuring efficient customer service and accurate record-keeping.
Highlights
Oversaw front desk operations, providing welcoming customer service and managing inquiries in a fast-paced retail environment.
Processed cash and electronic payments accurately, balancing daily receipts and maintaining financial integrity.
Maintained an organized and efficient front office, contributing to a positive customer experience and smooth operations.
Administrative Officer
Ikotun, Lagos, Nigeria
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Summary
Streamlined administrative processes and managed critical academic resources for an educational institution during national service.
Highlights
Recorded and filed essential documents, improving information retrieval efficiency and organizational structure.
Maintained and updated student databases, ensuring accuracy of academic progress records and facilitating reporting.
Organized and controlled inventory of educational materials, tools, and kits, optimizing resource availability and utilization.
Intern
Lagos, Lagos, Nigeria
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Summary
Conducted precise laboratory procedures and maintained meticulous documentation in a medical diagnostics setting.
Highlights
Performed accurate sampling and diagnostic testing procedures in compliance with laboratory protocols and safety standards.
Generated detailed reports and maintained meticulous documentation for all tests, ensuring data integrity and traceability.
Contributed to the efficient operation of the laboratory by adhering to strict quality control and operational guidelines.
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Bachelor's degree
Microbiology
Grade: 4.30 out of 5.0
Courses
Graduation Project: "The Effect Of Different Ameliorants On The Soil Fertility And Germination Efficiency Of Corchorus Olitorius"
Microsoft Office, Data Entry, Document Management, Record Keeping, Database Management.
Inbound/Outbound Calls, Customer Relationship Management, Sales Promotion, Client Engagement, Issue Resolution, Churn Prevention, Financial Service Facilitation, POS Terminal Management.
Payment Collection, Loan Verification, Cash Handling, Transaction Processing, Compliance, Risk Mitigation, Financial Record-Keeping.
Document Filing, Inventory Control, Office Administration, Detail-Oriented, Multitasking, Organizational Skills.
Verbal Communication, Written Communication, Teamwork, Persuasion, Client Relations, Active Listening.
Research, Analytical Skills, Problem-Solving, Data Analysis (Basic), Quality Control, Critical Thinking.
Sampling, Diagnostic Testing, Report Generation, Documentation, Scientific Protocols, Microbiology, Laboratory Procedures.
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Summary
Comprehensive research project exploring the pathogenesis and implications of Helicobacter Pylori in digestive tract diseases, demonstrating advanced scientific inquiry and presentation skills.